Sympl CMMS vs. SAP PM

Multi-level asset hierarchy

Spatial assets — places as a first-class type

Sites, buildings, floors, rooms, lines, wet wells modeled as assets with their own work orders, PMs, and history — not just a location label on a piece of equipment.

Physical assets — equipment with full lifecycle

Make, model, serial, and in-service → in-repair → decommissioned lifecycle on every piece of equipment.

Type-aware field sets (spatial vs. physical)

Spatial assets hide make/model/serial automatically; equipment shows them. Less form noise, cleaner exports.

Service graph — functional "serves" dependencies

Beyond parent-child containment: model how assets serve each other — a chiller serves these rooms, a generator backs up this fire pump — and query flow, not just structure.

Outage / downstream-impact preview

Before you put an asset in-repair, see every space and asset it serves — no "why didn’t anyone tell me the chiller was down" surprises.

Criticality inheritance through the graph

An asset serving an OR inherits the OR’s criticality and response SLAs automatically — no stale "this is critical because it serves…" spreadsheet.

Position history / in-line asset swapping

Every unit ever mounted at a position is logged, so you can answer "pump problem or position problem?" — position-level reliability, not just per-serial.

Floor plans with live work-order / status overlays

Pin assets to a floor plan; open-WO badges, criticality coloring, and WO-density heatmaps render directly on the plan. Click the plan to navigate.

ISO 14224 failure taxonomy, seeded

Pre-built failure code libraries per asset type — not freetext or codes you have to invent yourself.

ISO 55000 asset-management alignment

Free CSV export of all data, every plan

Full export of assets, work orders, PMs, parts, meter readings, and audit log — no plan gate, no vendor permission.

Turn AI fully off

A genuine off switch — zero AI processing of your maintenance data — for regulated or AI-skeptical teams.

Bring your own AI provider (your API key)

Run AI through your own provider and key. We don’t mark up or store credentials.

MCP server for AI tool integration

A native Model Context Protocol server, scoped to each user’s permissions, so external AI assistants can query — and act on — your CMMS within that user’s access.

Full REST API on every tier

Every UI action has a documented API equivalent — not gated behind the top plan.

Per-user API keys (scoped to the user’s permissions)

Each user mints their own key that inherits exactly their role and site scope — no shared org-wide token.

Scoped service-account keys

Dedicated machine identities with keys restricted to specific permissions and sites, not full-account access.

Module catalog (Capital Planning, Compliance, Workforce, Safety)

Workflow / automation engine (multi-condition)

Native mobile app (iOS + Android, offline)

Transparent, self-serve pricing

Time to first work order

Configure without IT or a specialist